Susanne Unger

I’ll help you move from knowing to doing to performing!

Reach out to tell me about your aspiration or situation.

Let’s explore how you can benefit from what I bring to the table.

Simply send an email or give me a call.

  • E-Mail

    susanne.unger@transferdesignlab.com

    Phone

    +49 (0) 172-7272 453

  • Sparring Partner Collaboration & Support in English and German

I don’t sprinkle pixie dust…

. . . although the idea of doing so is very tempting!

How magical it would be to have pixie-dust sprinkled learners return from training with their new knowledge and skills fully operational and competent to perform. In reality we know that it will take time, application, lots of practice, reflection, feedback, and support to get there.

In 2020 when I embraced self-employment I realized I had not been doing the best possible job I could have done throughout my career in Learning & Development - despite full courses, raving reviews, and my NPS hitting 100-percent more often than not.

The reason was simple: designing or delivering training without transfer wasn't worth much of anything! Doing what I could to get my delegates to apply their learnings once they were back in the workplace was a good intention but I never really did all I could have to ensure that this really happened.

Additionally I'd noticed that despite investing time and energy in my personal development over the years, I often walked away from a training enthusiastic, head full of inspiration, only to end up doing ... nothing! Many of my notes and workbooks continue to collect dust even to this day.

Maybe you've experienced similar situations? Life has a way of getting in the way, doesn't it? Soon, applying what was learned is no more than a fleeting thought in a busy world.

Since then, I've learned that the transfer problem - also known as 'learning application challenge', 'making learning stick', 'the elephant in the room', etc. - can be solved. That there are ways of managing transfer, systematically and lasting. They are simple, practical, and scientifically proven. They are the real pixie dust!

So the idea was born for me to bring more transfer into the world. Today I coach individuals and work with people and organizations to achieve desired results from optimized learning and development initiatives.

My vision is for L&D professionals everywhere to embed transfer into their code of conduct; and I am passionate about accompanying people on their quest to move from knowing to doing to performing.

That is my North Star and if you feel it could be your purposeful destination as well, let's talk!

 

  • You could describe me as both visionary and down-to-earth. What I am not is a scientist. Nevertheless, much like in a real lab, I will “create a cure” for your transfer problem. How? By mixing and matching tried and tested tools and interventions, based on over 120 years of existing transfer research, to create the perfect combination for ultimate transfer success.

  • I honor the many inspiring and ground-breaking learning & development programs out there and take a bow to all the learning professionals who have excelled in our trade. Yet, I don’t aspire to offer more of the same. Simply because all too often more of the same does not lead to the best results possible.

    Instead, I seek to uncover gaps that can be filled, pinpoint areas that can be tweaked and remove hurdles standing in the way of training to really work. I look for ways to enable programs to do what you intend them to do: learners successfully changing behavior, applying new skills and your business thriving.

    No more scrap learning (delivered learning, not applied on the job), no more wasted resources. It is time for everyone to benefit from true transfer power. In addition, to look forward to personalized service and a sparring partner who works with you and/or your people, so that everyone is playing to their strengths.

    The difference lies in the laser focus on transfer – all too often neglected or ignored despite being the real finish line of any learning initiative – in both training and in coaching. It is ingrained in the DNA of my work, which is all about moving people from knowing to doing to performing.

  • Certified Business and Systemic Coach (BDVT)

  • Certified Transfer Designer (Institute for Transfer Effectiveness)

  • Certified Business Trainer (BDVT)

  • 27+ years contributing as L&D Professional in the hospitality industry in international, managed, and franchised hotel environments, as well as the corporate business world.

  • Certified Emergenetics Associate (Emergenetics International)

  • Certified Occupational Health Manager (BBGM)

Book a complimentary, no strings attached 30-minutes chat today to see how we could create greatness together!